Meet Our Training Professionals:
Debra, who was employed as the Customer Service Manager for one of the largest builders in south-central Wisconsin originally became affiliated with Service Software in late 1995, when Debra reviewed and purchased the program to assist in the daily service operation. At that time, the functionality was very limited and since we all know that improvements come from the end-users, Debra was influential in suggesting many of the features you see today.
Since joining the Service Software team in 2003 as the Training and Implementation Manager, Debra has been instrumental in supplying valuable ‘hands-on’ input for improvement in the daily functionality of the program. As an on-going improvement process, we encourage our end-users to supply feedback on all our applications and functionality to enhance the workability of the applications.
Debra has found over the years of working with our Restoration Manager, Punchlist Manager, and Inspection Manager customers that only about 50-75% of the features are being utilized, so as a previous user of Punchlist Manager she knows how valuable training can be.
Rhonda comes to Service Software from the largest third-party warranty management team in the NE Florida/SE Georgia region. In her capacity as Office Manager, she was a daily end-user of their warranty management systems for more than 17 years, changing early on during her tenure to the Punchlist Manager platform. Rhonda was responsible for training all PLM end users within the organization.
Rhonda served as a BETA customer for Service Software on numerous occasions, providing feedback and recommendations for enhanced functionalities. Service Software continues to value such participation and suggestions from our customers.
Rhonda joined the Service Software team in 2016 as our Accounting Manager, transitioning to the Training and Implementation department in 2019.
Rhonda also serves on the Board of Directors for Jacksonville Elks Lodge 221 where she previously served as the lodge Treasurer for several years and was awarded the Officer of the Year title for 2015-2016. As an Elk, Rhonda volunteers, participates, and contributes to their numerous charitable actions.
Rhonda has been a fan and champion of Punchlist Manager since first using it and looks forward to the opportunity to help others learn and appreciate the system as does she.
Dawn has been employed in some aspect of Customer Service for the last 17 years. She has been recognized over the years for her abilities, such as:
- Director of the Year
- Excellent Customer Service
- Increasing Net Revenue by 90.4%
- Streamlining Procedures
- Company sponsored awards
- Retention Coordinator
- Labor Management
Dawn was introduced to Service Software, LLC in 2005 while working in the Service Department for a local drywall company in her home state, which just shows the flexibility of the Service Software programs. She worked “hands-on” with the Desktop Enterprise version on a daily basis and incorporated its functionalities to work for the needs of the Drywall Industry. Dawn has been part of our Service Software Team since mid-2007 as our Training and Implementation Specialist. Since joining our Service Software, LLC team, Dawn has brought a new, fresh, objective view point to our on-going improvement of all our applications. We look forward to her future suggestions and wonderful customer service experience to aid in our continued growth as a leader in our industry.